Warranty and Payment
It is our goal to make the purchase of a crate or custom built engine as enjoyable as possible for the customer. That is one reason we start and run EVERY complete engine assembly on our test stand before we crate them for shipping; so when the customer bolts their new engine into their car's engine compartment, they can rest assured knowing it will start easily. We offer free dyno testing with the purchase of one of our Pro-Street engine asemblies for the added peace of mind, knowing the engine has and will perform up to expectations. We offer 6 month limited warranty on our workmanship with the purchase of dyno testing. If you have a concern contact us immediately. If it appears there is definitely a mechanical problem, send the engine back to Sandoval Performance where we will perform a diagnosis. If there is indeed a problem brought on by our workmanship, we will fix it at no cost to you. If there is a manufacturer defect with a component, we will work with you in contacting the manufacturer of said component and try to solve the issue. Any disassembly and assembly work will be at a minimal cost to the customer. Shipping charges will apply. While Sandoval Performance engines require minimal maintenance, they make very good power and will require a functional cooling system and awareness on the part of the customer as these engines will rev quickly so a rev-limiter is suggested as is a functional cooling system. Sandoval Performance will not, under any circumstances, pay for a third party to repair, replace, or modify any components or make adjustments on a Sandoval Performance engine. Warranty is null and void of any modifications are performed, components are replaced, or if the engine is over-revved or over-heated. If you plan to occasionally race one of our engines, we need to know that in advance.
ENGINES AND SHORTBLOCKS REQUIRE A 1ST PAYMENT AS DEPOSIT AND ARE NON-REFUNDABLE ONCE WORK BEGINS OR PARTS ARE PURCHASED.
THERE WILL BE A 25% RESTOCKING CHARGE ON PRE-APPROVED ACCEPTED CANCELED ORDERS AND PRE-APPROVED AUTHORIZED RETURNED GOODS. PLEASE DO NOT SHIP PARTS BACK WITHOUT PREAPPROVAL. THEY WILL NOT BE ACCEPTED.
WE ACCEPT PAYMENT THROUGH PAY-PAL OR CERTIFIED CHECK OR MONEY ORDER.
DUE TO THE NATURE OF OUR BUSINESS, THERE MAY BE UNFORESEEN DELAYS IN SHIPPING ENGINE ASSEMBLIES. SANDOVAL PERFORMANCE WILL NOT BE FINANCIALLY RESPONSIBLE FOR ANY ADDITIONAL COSTS BROUGHT ON BY UNFORESEEN DELAYS. ALL ORDERS WILL BE FILLED IN THE ORDER THEY ARE RECEIVED.
PARCELS WEIGHING UNDER 150 LBS. WILL BE SHIPPED VIA UPS, COMMON CARRIER OR LEAST EXPENSIVE METHOD OF SURFACE TRANSPORTATION UNLESS OTHERWISE SPECIFIED AT THE TIME OF ORDER. UPS RED LABEL (NEXT DAY), BLUE LABEL (2-DAY ), UPS ORANGE LABEL (3-DAY) OR AIR FREIGHT MUST BE REQUESTED. COMPLETE ENGINE ASSEMBLIES CANNOT BE SENT VIA UPS. THEY CAN BE SENT AIRPORT-TO-AIRPORT, AIR FREIGHT OR BY A RECOGNIZED TRUCKING LINE. BEFORE THE FINAL PAYMENT IS MADE, SANDOVAL PERFORMANCE MAY ARRANGE SHIPPING AND ADD THE CHARGES TO THE FINAL PAYMENT UNLESS SHIPPING IS ARRANGED BY THE CUSTOMER.
SHORTAGE OR ERROR:
SHOULD YOU RECEIVE AN INCORRECT ORDER, OR A SHORTAGE, YOU MUST CONTACT SANDOVAL PERFORMANCE WITHIN 3 DAYS OF RECEIPT OF SHIPMENT TO PLACE A CLAIM. NO CLAIMS WILL BE CONSIDERED WITHOUT YOUR COPY OF THE ORIGINAL INVOICE. ANY RETURN GOODS MUST BY AUTHORIZED BY SANDOVAL PERFORMANCE BEFORE RETURNING THE ITEM.
MISSING & DAMAGED GOODS:
ANY DAMAGED OR MISSING PACKAGES SHOULD BE REPORTED TO THE CARRIER AT THE TIME OF DELIVERY. ALL SHIPMENTS ARE FULLY INSURED AND ALL CLAIMS SHOULD BE MADE TO THE FREIGHT COMPANY. DO NOT RETURN DAMAGED SHIPMENTS TO SANDOVAL PERFORMANCE WITHOUT PRIOR AUTHORIZATION.
ARE SUBJECT TO CHANGE WITHOUT NOTICE. PRICES CHANGE AS MANUFACTURERS' PRICES CHANGE. SANDOVAL PERFORMANCE RESERVES THE RIGHT TO SUBSTITUTE EQUIVALENT QUALITY COMPONENTS.
ALL ENGINES ARE SUPPLIED WITH ENGINE CRADLES. SANDOVAL PERFORMANCE WILL NOT BE LIABLE FOR OIL PAN LEAKS WHERE IT IS APPARENT THE ENGINE HAS BEEN RESTING ON THE PAN.
DISCLAIMER OF WARRANTY:
DUE TO THE NATURE OF PERFORMANCE APPLICATIONS AND USAGE OF THESE PRODUCTS, THESE PARTS ARE SOLD "AS IS" AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DESCRIPTION OR QUALITY. SANDOVAL PERFORMANCE SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF OTHER PROPERTY OR EQUIPMENT, LOSS OF PROFITS OR REVENUE, COST OF PURCHASED OR REPLACEMENT GOODS, OR CLAIMS OF CUSTOMERS OF THE PURCHASER, WHICH MAY ARISE AND/OR RESULT FROM THE SALE, INSTALLATION OR USE OF THESE PARTS. INSTALLATION OF THESE PARTS COULD ADVERSELY AFFECT THE VEHICLE MANUFACTURER'S WARRANTY COVERAGE. SANDOVAL PERFORMANCE OFFERS A LIMITED WARRANTY ON LABOR ONLY. SHIPPING WILL BE THE RESPONSIBILITY OF THE CUSTOMER.